General

IGDP Ltd is registered as a limited company in England. Company Number 05893145.

We ensure that all of our treatments are evidence based and follow NICE interventional procedure guidance.

We have a policy of minimum intervention, this means we do the least treatment possible to achieve the best results for our patients.

Our private fees are designed to be fair and to enable us to offer patients the freedom of choice to have advanced treatments.  All comments and suggestions are welcomed and taken very seriously because they help us to continually improve our services to patients.

Complaints procedure

We operate a robust patient complaints procedure.  Our complaints procedure is set up to allow all parties in the process to answer your concerns in a fair and considered way.  You must demonstrate that every stage was exhausted before progressing to the next stage.

A complaint must be made in writing.  You will receive conformation and a reference of the complaint within 10 working days of receipt.  You will receive a full written response within 40 working days of receipt.

Stage 1

You have to write to the treating dentist / member of staff you want to complain about.  You must demonstrate that you tried to resolve your concern at this level.

Stage 2

You have the opportunity to report the matter to the practice manager, Mr Alex Pike, in writing, explaining briefly your concerns and how you would like to see it resolved.

Stage 3

If your concerns remain unresolved, you can contact the Dental Complaints Service who will review your case in full.

Stage 4

The General Dental Council will review your complaint when the first 3 stages did not lead to a resolution.  This will be the final stage in the complaints procedure.

Dental Complaints Service
The Lansdowne Building, 2 Lansdowne Road, Croydon, CR9 2ER
Tel: 08456 120 540 at local rate (Monday – Friday 9am – 5pm)

General Dental Council
37 Wimpole Street, London W1G 8DQ
Tel: 020 7887 3800
Fax: 020 7487 264

Complements procedure

“Ah, nowadays we are all of us so hard up, that the only pleasant things to pay are compliments.  They’re the only things we can pay.” Oscar Wilde

Constructive feedback will always be welcome; in any shape or form.